Shipping Costs

Our Postage prices can be accessed by just adding an item to the shopping cart and clicking the Shipping Estimate button.

Multiple sales and postage will be combined at checkout.

Postage for multiple items will be charged to the item with the highest postage price and then $1 per item thereafter.

Shipping insurance is available for an extra $5. Insurance is not applicable to lost overseas deliveries as we have no tracking available. Overseas Insurance is applicable for broken items only.
Regular, Registered and Express Post Shipping options
International Prices available ex GST

Defective items

We take all possible care to ensure that the goods are not defective in any way prior to being shipped.  We acknowledge however that there will be rare occasions when supplied product may be defective.  We will replace any defective item if returned to us within 14 days of purchase.

Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.  

Items supplied by us in error

We take extreme care to ensure that the product shipped is exactly what was ordered.  We acknowledge however that there will be rare occasions when products may be supplied by us in error.  We accept the return of such items only if they are unopened and in their original condition. If such an item/(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.

Exchanged items.

We advise customers to choose carefully when purchasing.  We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition with tags and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer.  A further postage and package will be charged in association with the supply of the new product.   

Returned items.

Returns for refund will only be accepted within 14 days of purchase and only store credit will apply with points. Returned items must be unopened and in original condition with tags and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is NOT applicable for change of mind or wrong size. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.

To return an item

When returning an item please return to the address below.

In the case of a defective product, please provide a full description of the fault and return the defective item together with its original packaging, with all documentation, licences, manuals and accessories. We recommend that you use a recorded-delivery service. Package the item securely and send the package to the address below. Returns Department
3/25 Gateway Drive
Biggera Waters
QLD Australia 4216